Four case and care management providers smiling at a desk

The Humana Care Management team provides support for patients with chronic and complex medical conditions at no additional cost for eligible members.

Our patient-centric, Individualized Care Plan (ICP) is developed with an Interdisciplinary Care Team (ICT), which includes the Humana Care Manager and the primary care physician.

Review eligibility and qualifying conditions

Services are available for select and qualifying Medicare and Medicaid members, including:

  • High-risk members in Medicare Advantage plans
  • Illinois Medicaid & Medicare members under the Humana Gold Plus® Integrated Medicare-Medicaid health plan
  • Members in D-SNP and C-SNP plans are automatically enrolled.*

*A referral increases the likelihood members will engage with Humana Care Management. SNP members that engage with Humana Care Management have 12% higher HEDIS score.

Examples of qualifying conditions

Patients who may be eligible for Humana Care Management include those who:

  • Have a comorbid/medically complex chronic condition OR a poorly controlled health condition that significantly limits overall health/function AND:
    • Requires intensive care coordination OR additional support OR
    • Requires extensive resources and/or services to regain optimal health   
  • Are at high risk for hospitalization due to a medical condition that requires longer‐term support
  • Require frequent adjustments in their treatment plan
  • Lack resources or the ability to self‐manage (i.e., food insecurity, unstable housing, lack of transportation or inability to afford medications)    

Health programs

  • Cancer program
  • HumanaBeginnings
  • Case and care management
  • Neonatal intensive care
  • Renal disease programs
  • Meal Delivery Benefit
  • Humana Community Navigator

Submit your referral

If your patient meets the criteria for Humana Care Management, a referral specialist will contact the patient directly to discuss next steps.

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