Provider services: 1-800-448-3810 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m.

Provider relations representatives contact information (by representative and parish)

Availity Essentials customer service/tech support: 1-800-282-4548

For information about joining our network

  • Email LAMSProviderIntake@Humana.com , if you provide physical health services
  • Email LABHMedicaid@Humana.com , if you provide behavioral health services

Prior authorization requests
Physician-administered medications prior authorization requests: 800-461-7273, Monday – Friday, from 7 a.m. – 7 p.m.

Medication prior authorization: 866-730-4357, Monday – Saturday, from 8 a.m. – 6 p.m.

Fraud, waste, and abuse

  • Special Investigations Unit (SIU) hotline: 1-800-614-4126 (24/7 access)
  • Ethics Help Line: 1-877-5-THE-KEY (584-3539)

Provider correspondence
Humana Inc.
P.O. Box 14601
Lexington, KY 40512-4601

Provider claim dispute submissions
Humana Inc.
Attn: Provider complaints
P.O. Box 14601
Lexington, KY 40512-4601

To notify us of a change (e.g., office address, phone number, etc.), please email lamedicaidproviderrelations@humana.com .

Dental services
DentaQuest: 1-800-508-6785 (TTY: 1-800-466-7566)

Vision services
Superior: 1-800-879-6901

Louisiana Department of Health: 1-888-342-6207 (TTY: 1-800-220-5404)

Louisiana Medicaid Enrollment Broker: 1-855-229-6848 (TTY: 1-855-526-3346), Monday – Friday, 8 a.m. – 5 p.m.

Louisiana Medicaid

  • Humana Healthy Horizons in Louisiana
  • Availity
  • Behavioral health
  • Behavioral health toolkit
  • Claims and payments
  • Clinical coverage policies
  • Clinical support
  • Communications and network notices
  • Compliance requirements
  • Contact us
  • Documents and forms
  • External medical review
  • Join our network
  • Pharmacy
  • Prior authorization
  • Resources
  • Training materials
  • Webinars and resources

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