Indiana Pathways for Aging
Prior authorization resources
PathWays members with Humana Healthy Horizons® in Indiana may see any participating network provider, including specialists, and receive services at inpatient hospitals. Humana Healthy Horizons does not require referrals from primary care providers to see participating specialists; however, prior authorization must be obtained to see nonparticipating providers in most situations (please review the provider manual for a few exceptions).
Services that require prior authorization
Providers should review the Humana Healthy Horizons in Indiana (PathWays) Preauthorization and Notification List online at
Pharmacy prior authorization
The process by which medication is supplied by a pharmacy and billed through the pharmacy benefit includes medication prior authorization, quantity limits and medication exceptions. To learn more or view the full list of medications requiring prior authorization:
- Contact Us: 800-555-2546, Monday - Friday 8am -11pm ET. Please note, Urgent After-Hours Voicemail is monitored on the weekends.
Right Choices Program
- Call 833-410-2496, option 7, from 8 a.m. to 5:30 p.m., Eastern time. After hours, please leave a voicemail with the member's name, Medicaid ID number, contact phone number and a detailed description of your request.
- Fax 502-996-8184.
- Email
CPORM@humana.com .
To request prior authorization for services
Except where otherwise noted in your Provider Manual requests for services may be initiated:
- Online via
Availity Essentials . Registration is required, and online prior authorization requests are encouraged. - By calling our authorization intake team directly at
- 800-555-2546, Monday - Friday 8 a.m. – 8 p.m. ET
- Fax the IHCP Prior Authorization Request Form to 502-324-6376 (Medicaid only) or 502-405-5020 (dual eligible) for both physical health and behavioral health authorizations.
Peer-to-peer (P2P) consultations
Providers may request a P2P consultation when Humana Healthy Horizons denies a prior authorization request. If you would like to request a P2P discussion on a determination with a Humana Healthy Horizons provider reviewer:
- email to
INMCDP2PRequest@humana.com - fax your request to 502-324-6376
- or by calling our authorization intake team directly at 800-555-2546, Monday – Friday, 8 a.m. – 8 p.m. ET
The P2P request must be made within 15 business days of the determination.
Statewide Uniform Preferred Drug List (SUPDL)
Prior Authorization Request Forms
Indiana Medicaid
Humana Healthy Horizons in Indiana Availity Essentials secure portal Behavioral and physical health clinical coverage policies Provider claims and payments Compliance training Archived documents News and announcements Pharmacy materials - Prior authorization resources
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