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Locate state-specific resources for Humana Healthy Horizons® (Medicaid).

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Indiana PathWays for Aging with Humana Healthy Horizons in Indiana

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We are committed to developing strong relationships with home and community-based services (HCBS) providers and behavioral health and physical health providers, empowering Hoosiers to age in the setting of their choice.

Enroll with Indiana Health Coverage Programs

To join the Humana Healthy Horizons network, all providers must be actively enrolled with Indiana Health Coverage Programs (IHCP). If you haven’t already done so, please complete the IHCP enrollment process at the Indiana Medicaid for Providers (IHCP) Provider enrollment page to obtain your Indiana Medicaid provider ID. OMPP credentialing must be complete prior to enrolling in IHCP.

Council for Affordable Quality Healthcare (CAQH) application

For individual providers, Humana partners with the CAQH to streamline the credentialing process. For individual providers, prior to submitting your request to join Humana’s network, you’ll need to make sure we can access your CAQH credentialing application. We’ll need an up-to-date CAQH application and access to view that application granted to Humana/ChoiceCare® to proceed with your enrollment with Humana Healthy Horizons.

Once you’ve obtained your Indiana Medicaid provider ID, you can submit your enrollment request to Humana. Enrollment requirements vary according to your provider type; find details on requirements for each provider type in the provider network resource guide.

To grant Humana access:

Sign in to the CAQH website

Select the authorization tab

Confirm that Humana is listed as an authorized health plan; if not, check the box to grant us the access we need to verify your credentials.

Complete your enrollment application with Humana

After you’ve confirmed your enrollment with IHCP and have granted access for Humana to view your CAQH credentialing application, you can complete and submit your enrollment application to verify eligibility for participation in Humana’s network.

A complete provider or group enrollment application must include:

A completed provider or group enrollment roster

A completed behavioral health profiling form for those providers offering behavioral health services

A disclosure of ownership form

A W-9 tax form

A complete facility or ancillary provider enrollment application must include:

Organizational Provider Assessment form

A completed behavioral health profiling form for those providers offering behavioral health services

A W-9 tax form

Submitting an incomplete application will result in a delay in credentialing. You’ll be notified via email within 5 days of Humana receiving your application if additional information is needed to complete your enrollment application.

Submit your application and documentation

You can submit your enrollment application and supporting and documents to:

Medical providers should send forms and applications to: INProviderUpdates@Updates@humana.com

Behavioral Health providers should send forms and applications to: INBHMedicaid@humana.com

LTSS/HCBS providers should send forms and applications to: LTSSContracting@humana.com

After you apply

Once you submit your application, you will receive an email from Humana confirming receipt. Humana will review your application for completeness within 5 days of submission. If any document is missing or incomplete, we will email you to obtain the updated documentation.

If your application is approved, Humana will begin the credentialing process to review your qualifications, using guidelines established by the National Committee for Quality Assurance (NCQA). You also will receive information from your contracting representative related to reviewing and signing your provider agreement. The enrollment process can take up to 30 days to complete.

Effective date policy

The effective date policy is as follows:

A brand-new provider that is not part of an existing contract with Humana is effective the first of the month following the contract execution date.

The effective date is no sooner than the IHCP effective date.

A provider added to an existing contract is effective the first of the month following receipt of the network participation request from the provider.

Join the Humana Healthy Horizons provider network: HCBS providers

To join the Humana Healthy Horizons network, HCBS providers also must be actively enrolled with IHCP. If your organization hasn’t already done so, please complete the IHCP enrollment process at the Indiana Medicaid for Providers enrollment page to obtain your organization’s Indiana Medicaid provider ID.

A complete HCBS/LTSS provider enrollment form, including documentation, is required to join Humana’s network. A completed application will include:

A signed HCBS/LTSS provider assessment form

An active IHCP Medicaid provider ID

A W-9 tax form

HCBS certification from the Division of Aging or other applicable state division

Submitting an incomplete application will result in a delay in credentialing. You’ll be notified via email within 5 days of Humana receiving your application if additional information is needed to complete your enrollment application.

Submit your application and documentation

You can submit your HCBS/LTSS enrollment application and supporting forms and documents by email at LTSSContracting@humana.com. 

Once you submit your application, you will receive an email from Humana confirming receipt. Humana will review your application for completeness within 5 days of submission. If any document is missing or incomplete, we will email you within 24 hours to obtain the updated documentation. For questions about the status of your application, you can call us at 866-274-5888 or send us an email.

Other enrollment options

If you’re unable to complete your application online or through email, call us at 866-274-5888. Our contracting team can assist you in submitting your enrollment application by mail or fax.

After you enroll

Humana will evaluate and certify your HCBS enrollment application. We’ll review the following during this certification process:

Indiana Division of Aging certification (prior to 7/1/ 24)

OMPP credentialing (after 7/1/24) for new HCBS providers or providers wanting to add services, or additional service counties

Medicaid eligibility requirements

Sanctions, exclusions or debarment issues

IHCP Medicaid provider ID verification

Effective date policy

The effective date policy is as follows:

A brand-new provider that is not part of an existing contract with Humana is effective the first of the month following the contract execution date.

The effective date is no sooner than the IHCP effective date.

A provider added to an existing contract is effective the first of the month following receipt of the network participation request from the provider.

If you have questions or need additional information

For more information about the contract process, you can reach us by phone or email.

HCBS providers

Email LTSSContracting@humana.com

Call 866-274-5888, Monday – Friday, 8 a.m. – 8 p.m., Eastern time.

Physical health network requests

Email INProviderUpdates@humana.com

Behavioral health network requests

Email INBHMedicaid@humana.com

Vision health network requests

EyeMed Provider Services

844-961-2057 Monday – Friday, 7 a.m. – 8 p.m. Eastern time

Pharmacy health network requests

Email Pharmacycontractingrequests@humana.com

Home and/or Vehicle Modification requests

Email netdev@evolve-emod.com

Call 844-438-7577 (option 3), Monday – Friday, 9 a.m. – 5 p.m., Eastern time

Transportation network requests

Visit LCP Transportation

DentaQuest network requests

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Humana has served Hoosiers for nearly 40 years, and currently we extend coverage to more than 350,000 people in the state through our Medicare Advantage plans, Dual-Eligible Special Needs plans, Medicare Advantage Prescription Drug plans, TRICARE, and commercial health plans.

Humana delivers unique value to communities by building on a strong operating model that integrates physical and behavioral healthcare and makes meaningful investments to address the social determinants that affect someone’s health. We are excited to partner with providers to deliver high-quality managed care services to eligible Indiana residents with Medicaid coverage, leveraging our innovative and integrated health-delivery platform, long-standing community presence, strong provider partnerships, and distinct commitment to improving the health of the populations we serve.

We are excited to work with Indiana providers to ensure Medicaid recipients in Indiana can access excellent, person-centered care to achieve the Pathway for Aging’s important goals and outcomes.

Humana Healthy Horizons in Indiana is a Medicaid product of Arcadian Health Plan, Inc.

Behavioral and physical clinical coverage policies

Join the Humana Healthy Horizons provider network: Physical and behavioral health providers

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Indiana Medicaid