Availity Essentials™

Web:
www.availity.com/essentials

Phone:
800-282-4548
Monday – Friday, 8 a.m. – 8 p.m., Eastern time

Behavioral health crisis line

Carelon
Web:
www.carelonbehavioralhealth.com

Phone:
844-265-7590
Available 24/7

Care Management

Phone:
800-393-8858
Monday – Friday, 8:30 a.m. – 5 p.m., Eastern time

CenterWell Pharmacy®

Web:
www.centerwellpharmacy.com

Phone:
855-430-1738 (TTY: 711)
Monday – Friday, 8 a.m. – 11 p.m., and Saturday 8 a.m. – 6:30 p.m., Eastern time

Fax: 800-379-7617

CenterWell Specialty Pharmacy®

Web:
www.centerwellspecialtypharmacy.com

Phone:
855-506-1633 (TTY: 711)
Monday – Friday, 8 a.m. – 11 p.m., and Saturday 8 a.m. – 6:30 p.m., Eastern time

Fax: 877-405-7940

Claims addresses

Medical claims
Humana Healthy Horizons® in Florida
Claims Office
P.O. Box 14601
Lexington, KY 40512-4601

Behavioral health claims
Region A
Access Behavioral Health
Attn: Claims Dept.
1221 W. Lakeview Ave.
Pensacola, FL 32501

Behavioral health claims:
Regions B through I
Carelon Behavioral Health
P.O. Box 1870
Hicksville, NY 11802-1870

Encounters
Humana Healthy Horizons in Florida
Claims Office
P.O. Box 14605
Lexington, KY 40512-4605

Fraud, waste and abuse

Phone:
800-614-4126

Member Services

Phone:
800-477-6931 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern Time

Provider Relations

Phone:
800-477-6931 (TTY: 711)
Monday – Friday, 8 a.m. – 5 p.m., Eastern Time

Email: FLMedicaidPR@humana.com

Provider Team Directory