Access dental claims and benefit information, tools and key resources to support your patients and your practice.
Join our dental network
Grow your practice by joining one of the nation’s largest dental networks.
Benefits
Review how to find patient benefits and eligibility.
Claims
Learn how to submit, process and check claims status.
How Availity Essentials supports your practice
We’ve teamed up with Availity Essentials™ to streamline your process working with Humana, enhance your practice's efficiency and improve patient care.
Sign in to
- Check eligibility and benefits
- Verify claims status
- Submit claims
- Access remittance advice
- Review DHMO patient rosters
- Sign up for electronic payment preferences
Frequently asked questions (FAQs)
Where can I find patient tooth history?
To access a patient's tooth history, call 800-833-2223, Monday – Friday, 8 a.m. – 8 p.m., Eastern time. Please have your Tax Identification Number (TIN) and member information ready.
Where can I find DEN codes information?
Review our Medicare Advantage (MA) dental benefits by using the DEN code on the back of your patient's Humana member ID.
Where can I find the dental fee schedule?
Dental fee schedules are available upon request. For fee schedule information, email or call us. Be sure to have your TIN ready.
- Call us at 800-833-2223 and use our automated phone system. Simply follow the prompts and state what you're looking for.
- Email
dentalservice@humana.com with your TIN and provider name to obtain the necessary documents.
How do I update my demographics?
If you need to update your practice information, such as address or TIN, you can do so by emailing
How do I check my claims status?
In Availity, you can review the claim status categories: Pending, Delayed, Automatic Denied or Paid. To check the status:
Sign in to Availity and navigate to the "Claims & Payments" menu.- Select "Claims Status" to view the current status of your claim.
- You can also refer to the "Help and Training" section in Availity for more details on how to assess claim statuses.
What steps should I take if I have not received payment?
If you are missing a payment or have not received it, follow these directions:
- For electronic funds transfer (EFT) payments, check your bank account to confirm if the funds were deposited. You can also verify the payment status in
Availity , under the "Remittance Viewer" or "Remittance Inquiry" tools. - For mail issues with paper checks, you may need to contact Humana Provider Customer Care at 800-833-2223 to report the issue and request a reissued check.
If you are enrolled in EFT and still face issues, ensure your banking details are updated in the ERA/EFT Enrollment app in