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Transplant services questions

This page gives you answers to common questions about Humana transplant programs, services and benefits.

What is the Humana National Transplant Network?

The Humana National Transplant Network consists of facilities with transplant programs that are available to provide patients with transplant services.

How does Humana select the facilities in its transplant network?

We review programs based on a set of guidelines established by the Humana Facility Selection Committee.

What programs are in Humana's National Transplant Network?

Contact the Humana transplant services team at 1-866-421-5663 to request a list.

If a Humana-insured patient needs a transplant, will he or she always be able to use the closest hospital?

No. To help deliver the maximum coverage provided by the patient's health plan, we will work with the patient and his or her doctor to select a program in the Humana National Transplant Network that best fits the patient's needs. For information about facility availability, please contact the Humana transplant services team at 1-866-421-5663.

Who determines which facility within the Humana National Transplant Network a Humana-insured patient will use?

The patient and his or her physician select the most appropriate facility.

What facilities within the Humana National Transplant Network offer pediatric services?

Call the Humana transplant services team at 1-866-421-5663 for a list.

What types of transplants does the Humana National Transplant Network offer?

It offers services for all covered solid organ transplants and stem cell transplants.

Transplant benefits are specific to each patient's health plan. For questions about types of transplants that are covered, payment process, covered medications and travel, please contact the Humana transplant services team at 1-866-421-5663.

How can the Humana Transplant Services Team help patients?

The team will guide patients through the entire transplant process—beginning when they are evaluated for transplant all the way through 1 year after they receive the transplant. Team members can identify centers offering specific types of transplants and help Humana-insured patients find lodging, transportation and other services available from those centers.

What is a transplant evaluation?

A transplant evaluation includes consultations, tests and X-rays ordered by the transplant program physicians for the patient and potential donors before transplantation.

How does a Humana-insured patient receive a transplant evaluation referral, and who is responsible for coordinating referrals between the physician and other specialists?

Humana transplant care managers are registered nurses who provide transplant evaluation referrals and coordinate referrals. They can be reached at 1-866-421-5663.

What type of help will the transplant care manager provide to a Humana-insured patient?

The transplant care manager will help coordinate the patient's transplant needs, explain benefits and help with other transplant issues the patient may have.

How long will the transplant care manager work with the patient?

The transplant care manager will work with the patient from the initial evaluation up to 1 year after the transplant.

What number should patients call with billing questions?

For billing and claims questions, members should call 1-866-421-5663 and select option 2 to speak to a transplant claims representative.

A Humana-insured patient has a specific question that wasn't addressed here. What should he or she do?

The patient should call the Humana transplant services team at 1-866-421-5663.

Transplant programs

Transplant benefits

Transplant services

Patient care