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Current Humana Healthy Horizons® in Virginia network physical health or behavioral health providers seeking to:

  • Add providers to an existing group agreement
  • Add a service address location
  • Change a billing address
  • Sign in to your account on our provider portal sign-in webpage.
  • Select the "Maintenance or Demographic Updates on Existing Contracts" tab.
  • Follow the instructions. Please note the documentation submission requirement to avoid delays.

Current Humana Healthy Horizons network physical health or behavioral health providers seeking to:

  • Remove a practitioner from a group
  • Remove a service address
  • Terminate a contractual agreement
  • Sign in to your account on our provider portal sign-in webpage.
  • Select the "Terminations" tab.
  • Follow the instructions. Please note the documentation submission requirement to avoid delays.

For a tutorial about  provider portal, visit our Making it Easier tutorials webpage, and select "Provider Portal: Joining Humana’s Network or Submitting a Change."    

Enrollment with the Department of Medical Assistance Services (DMAS) via the Provider Services Solution (PRSS) portal

Participation in our network requires enrollment through the DMAS PRSS enrollment wizard. Complete the enrollment request, selecting Humana Healthy Horizons® in Virginia when prompted for the managed care organization

Once notified, Humana Healthy Horizons will assist in completing the enrollment process.

For PRSS portal inquiries, please contact PRSS Provider Enrollment one of the following ways:

Providers can find training information on how to use the PRSS portal on the Provider Training webpage under “How to Use the Provider Portal.”.

Join our network

To join our network, visit our Join our Network webpage, and select the link under “Apply to Humana’s medical network.”

For a tutorial on how to submit a network request, visit our Making it Easier tutorials webpage, and select Joining Humana's Network located under “Provider Portal: Joining Humana’s Network or Submitting a Change.”  

Steps to joining our network:

  1. To initiate the network enrollment process, please complete the online form on our Request to Join webpage, which includes a list of required documents.  
  2. After submission, a confirmation email and tracking number will be provided. A contracting representative will follow up to assist with the next steps.  
  3. The application will be reviewed for completeness. If anything is missing, the provider will be notified within 30 days.  
  4. Once complete, a credentialing decision will be made within 60 days, and a decision letter will be mailed confirming the process is complete. 

Please note: Humana Healthy Horizons will process claims for covered services rendered to a Humana Healthy Horizons member during the period of a pending application no later than 40 days after the provider applicant is credentialed and contracted. 

General contracting inquiries

Please email one of the following based on provider type:

For further assistance or questions, please call Provider Services at
844-881-4482, Monday – Friday, 7 a.m. – 7 p.m., Eastern time.

Join our pharmacy network

Please email our Pharmacy Contracting team at PharmacyContracting@humana.com, and include “Join the network” in the subject line.

Join our vision network

Contact EyeMed®.

Virginia Medicaid

  • Humana Healthy Horizons in Virginia
  • Availity
  • Behavioral health
  • Claims and payments
  • Clinical coverage policies
  • Communications and network notices
  • Contact us
  • Documents and forms
  • Join our network
  • Pharmacy
  • Prior authorization
  • Training materials