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Join our network and find credentialing information.

Log in to Availity Essentials™ to access patient benefits, claims information and more.

Find tools and materials to support doing business with us.

Learn more about research and trends that impact your practice.

Find self-service info and phone numbers and update your provider data.

Review prior authorization lists for services, medications and submission guidance.

Prior authorization submission information

Professionally administered drugs prior authorization

Find appeals guidelines and payment policy information.

Learn how to submit claims and find coding guidance.

Find policies for procedures, devices and medications.

Review guidelines and health programs to support your patients and practice.

Find dental benefits, tools and resources.

Prior authorization for professionally administered drugs 

Locate state-specific resources for Humana Healthy Horizons® (Medicaid).

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Shop plans, learn about Medicare and explore member resources.

Search for in-network medical, vision, dental and pharmacy providers.

Humana Healthy Horizons in Virginia

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If you have questions or need help, please contact us.

Provider Services:

1-844-881-4482 (TTY: 711), Monday through Friday, 7 a.m. to 7 p.m. Eastern time

Provider relations contact information

Availity Essentials customer service/tech support:

1-800-282-4548

For information about joining our network

Call
 Provider Relations: 1-844-881-4482 (TTY: 711)

Long-term services providers: LTSSContracting@humana.com

Physical health providers: VirginiaProviderUpdates@humana.com  

Behavioral health providers: VA_BH_Medicaid@humana.com  

Pharmacy health providers: PharmacyContracting@humana.com

Virginia providers may apply join our Virginia Cardinal Care line of business without requirement to join another product/line of business. In accordance with Virginia statute, Humana will never require via policy or contract term a Virginia provider to contract for any other line of business as a condition of contracting for Medicaid. If you have questions or concerns on this matter, please contact Humana Healthy Horizons in Virginia's dedicated Provider Relations team at VAMedicaidProviderRelations@humana.com.

Mail
 Humana Healthy Horizons in Virginia
PO Box 14359,
Lexington, KY 40512-4359

Virginia Medicaid