Join our Humana Healthy Horizons in Ohio Provider Advisory Council
Through the Provider Advisory Council (PAC), Humana Healthy Horizons® in Ohio aims to gather input and to discuss and learn about issues affecting providers. It also serves as a forum to identify challenges, solve problems, share information and collectively find ways to strengthen the healthcare service delivery system. The PAC is one of many ways Humana Healthy Horizons plans to present new information and receive direct feedback from the provider network.
If you would like to join our PAC, email
Upcoming council meeting
Thursday, March 20, 2025, 3 p.m. – 5 p.m.
Attention all Ohio Medicaid providers - Exciting changes to Ohio’s Medicaid program
Doula services
The Ohio Department of Medicaid (ODM) is pleased to offer doula services to its pregnant and postpartum members. As part of ODM’s commitment to improve the health of pregnant people, ODM and its Managed Care Organizations (MCOs) had offered doula services via pilot projects and through the Ohio Equity Institute (OEI) grants targeting communities with high rates of Black infant mortality. As of October 2024, any pregnant or postpartum person with Medicaid coverage can receive doula services from an Ohio Board of Nursing-certified, Medicaid-enrolled doula. If you are a doula, please refer to the Ohio Administrative Code (OAC) rules linked below for details about coverage and rates.
Lactation consulting services
On Oct. 1, 2024, ODM increased coverage and payment for lactation consulting services. OAC rule 5160-8-42 to allow healthcare professionals who have obtained International Board Certified Lactation Consultant® certification to render and receive a separate professional payment. Payment amounts will be reflected on Appendix DD to the Medicaid payment rule 5160-1-60. The fee schedule can be found on
Nursing facility private room billing
As of Dec. 18, 2024, approved nursing facilities (NFs) can submit claims to receive incentive payments for Medicaid individuals receiving NF services in approved private room beds under fee-for-service Medicaid, Medicaid managed care or MyCare. NFs that applied for and were approved to receive the private room incentive payments have received an approval notice from ODM and been assigned a provider specialty that allows them to bill and be paid for Category 1 private rooms, Category 2 private rooms or both.
All NFs approved for the private room incentive payment have received private room billing guidance.
Portal submitted claims and all prior authorization requests
- All Next Generation plans will have portals for direct data entry. Providers should consult their
provider handbook for instructions on how to bill using the portal.
The Next Generation managed care plans changes do not apply to MyCare Ohio plans, which will continue to provide benefits to Ohioans who receive Medicaid and Medicare benefits, with enhanced coordination of medical, behavioral, and long-term care services.
For additional information and resources visit the
Help desks are available to assist providers.
- If you have questions about streamlined claims, prior authorization requests, administrative processes, ODM’s Provider Network Management module, OH|ID or portal password support, call the ODM Integrated Help Desk at 800-868-1516 or email
IHD@medicaid.ohio.gov . - For billing and prior authorization guidance, call Humana Healthy Horizons at 877-856-5707, Monday – Friday, 7 a.m. – 8 p.m., Eastern time.
Need help?
Introducing Humana Healthy Horizons in Ohio
Humana Healthy Horizons has served Medicaid populations continuously for more than 2 decades and currently manages Medicaid benefits for nearly 800,000 members nationally. We developed expertise providing care management, care planning, and specialized clinical management for the complex needs of members within a social supports‐based framework.
We also developed significant expertise in integrating physical health, behavioral health, pharmacy and social services and supports for a whole-person centered approach to improving the health and well‐being of our members and the communities we serve.
In Ohio, Humana already serves 568,000 residents through Medicare Advantage, Medicare prescription drug plans, commercial employer-sponsored plans, commercial dental and vision coverage, and TRICARE.