Humana legal entities that offer, underwrite, administer or insure insurance products and services.

stethoscope

Join our network and find credentialing information.

Log in to Availity Essentials™ to access patient benefits, claims information and more.

Find tools and materials to support doing business with us.

Learn more about research and trends that impact your practice.

Find self-service info and phone numbers and update your provider data.

Review prior authorization lists for services, medications and submission guidance.

Prior authorization submission information

Professionally administered drugs prior authorization

Find appeals guidelines and payment policy information.

Learn how to submit claims and find coding guidance.

Find policies for procedures, devices and medications.

Review guidelines and health programs to support your patients and practice.

Find dental benefits, tools and resources.

Prior authorization for professionally administered drugs 

Locate state-specific resources for Humana Healthy Horizons® (Medicaid).

compass

Shop plans, learn about Medicare and explore member resources.

Search for in-network medical, vision, dental and pharmacy providers.

Home / Medicaid / Humana Dual Fully Integrated (HMO D-SNP) in Illinois / Provider Communications

Humana Dual Fully Integrated in Illinois

Group of Medicaid healthcare providers meeting



It’s time for your patients with Medicaid to renew their Medicaid coverage

Illinois is checking to make sure Medicaid recipients in Illinois are still eligible for Medicaid coverage, and the Illinois Department of Healthcare and Family Services is asking all providers who care for Medicaid recipients in Illinois to reinforce the importance of completing the renewal process.

To help make sure your patients with Medicaid coverage don’t accidentally lose their coverage and benefits, please remind them to:

Visit the application for benefits eligibility page sign in to their account and select Manage My Case.

Verify your mailing address under Contact Us, which will display as an option after they sign in to their account.

Locate their due date (the “redetermination” date) in their Benefit Details. They can opt in for text and email alerts about their renewal date by Account Management tab under Manage your communications preferences.

Everyone’s renewal date is different, so it is critical that Medicaid recipients in Illinois get ready to renew.

Members will receive renewal information in the mail about 1 month before their renewal date. They must complete and return it right away. They can complete their renewal online, by returning in the mail or by calling 800-843-6154.

Humana provider publications

We make staying up-to-date with your provider network news as easy as possible. Check out our special publications and newsletters for providers.

Provider publications

Questions?

Contact provider services at 800-787-3311 (TTY:711), Monday – Friday, 8:00am - 8:00pm, Eastern time

Network notices

2026

Illinois Dual Fully Integrated