stethoscope

Join our network and find credentialing information.

Log in to Availity Essentials™ to access patient benefits, claims information and more.

Find tools and materials to support doing business with us.

Learn more about research and trends that impact your practice.

Find self-service info and phone numbers and update your provider data.

Review prior authorization lists for services, medications and submission guidance.

Prior authorization submission information

Professionally administered drugs prior authorization

Find appeals guidelines and payment policy information.

Learn how to submit claims and find coding guidance.

Find policies for procedures, devices and medications.

Review guidelines and health programs to support your patients and practice.

Find dental benefits, tools and resources.

Prior authorization for professionally administered drugs 

Locate state-specific resources for Humana Healthy Horizons® (Medicaid).

compass

Shop plans, learn about Medicare and explore member resources.

Search for in-network medical, vision, dental and pharmacy providers.

Claims payment information

This webpage offers information about processes that may impact the payments you receive from Humana.

Humana’s benefit estimator is a secure web tool you can use to create a personalized estimate of a patient’s payment responsibility. The estimate is specific to the healthcare provider and treatment/service and based on a real-time snapshot of the patient’s benefits. This facilitates financial discussions between you and your patients so that payment arrangements can be made at the time of service.

To take advantage of this tool, you must be a registered Availity Portal user.

Locating this tool on Availity portal

On Availity Portal, you can access the benefit estimator through the “Patient Cost Estimator” button:

Log in at Availity.com with your Availity username and password.

Open the “Patient Registration” drop-down menu from the top navigation bar.

Select the “Eligibility and Benefits Inquiry” link to look up your patient’s coverage.

On the Eligibility and Benefits results, select the “Patient Cost Estimator” button at the top of the screen.

Sequestration reduction

As sequestration reductions have been imposed by the Centers for Medicare & Medicaid Services (CMS), Humana has implemented the same reductions to network and non-network provider payments. All non-network and network healthcare providers who are reimbursed using a fee schedule based on the Medicare payment system, percentage of Medicare Advantage premium or Medicare allowed amount (e.g., resource-based relative value scale [RBRVS], diagnosis-related group [DRG], etc.) will have the same sequestration reduction applied in the same manner as CMS. This reduction applies to all Medicare Advantage plans.

The sequestration reduction amount for each affected claim will be identified on the explanation of remittance healthcare providers receive from Humana. Questions may be directed to Humana provider relations by calling 1-800-626-2741, Monday – Friday, 8 a.m. – 5 p.m., Central time. Additionally, healthcare providers may refer to the CMS Medicare FFS Provider e-News (March 8, 2013) for more information.

Billing for home health services

Providers of home health services to Humana Medicare Advantage plan members must use the ASC X12 837I ("Institutional") transaction (or, only when appropriate, the paper equivalent). The ASC X12 837I standard transaction is used by institutional healthcare providers, including home health agencies, to bill Original Medicare. Likewise, Humana's Medicare Advantage plans require providers to submit all charges for home health services using the 837I transaction standard. (In the rare case that a paper submission is appropriate, the plan will permit a provider to submit charges using the paper equivalent of 837I, which is Form CMS-1450, also known as UB-04).

A Humana Medicare Advantage plan will deny charges for home health services submitted using an 837P ("Professional") transaction standard or a paper CMS-1500 form because those formats are improper for home health services. In those cases, the provider may resubmit charges using an appropriate institutional format.

Additional CMS billing requirements for home health include, but are not limited to, the following:

Submitting the home health resource group (HHRG) with revenue code 023

Submitting the treatment authorization code (TAC), which is obtained through the Medicare OASIS system

Submitting the core-based statistical area (CBSA) where services were rendered (submitted with value code 61)

Using an appropriate home health prospective payment system (PPS) bill type

Billing each visit on a separate claim line

Billing each visit with the appropriate CMS-designated revenue and Healthcare Common Procedure Coding System (HCPCS) code combinations

Billing units appropriate for the description of the HCPCS code (e.g., CMS visit G-codes represent 15-minute increments of service)

Billing a claim line for nonroutine supplies (NRS) when the HHRG indicates NRS were provided

Billing CMS-required informational Q-codes



Estimating patient responsibility

Billing and payments